You can use TrackChat with Desk.com to create new cases from your live chats. Here's how.
01. Click "Agent" in the top-left menu, and select "Admin"
02. Click "settings" in the top right of the screen.
03. Click "API" in the left-hand menu, and then "Add API Application"
04. Enter "TrackChat" as the name, and http://track-chat.com in "Website URL". Click "Add."
05. Make a note of your "Key" and "Secret." Click on "Your Access Token."
06. Make a note of your "Token" and "Token Secret"
07. Copy your settings into the integration dashboard for Desk.com
You can see your subdomain when you are logged in to Desk.com. In this example, it's tbbpolska.com but you should use your own subdomain.
Put your Key in Consumer Key
Put your Secret in Consumer Secret
Put your Token in Access Token
Put your Token Secret in Access Token Secret
And that's it! You are now set up to create cases (for support or otherwise) in Desk.com!