Top 10 Live Chat Software for 2022.

Communication using live chats is one of the most popular forms of online information exchange. Without barriers and without obligations, but with great possibilities. Currently, live chat applications are used not only in everyday life to communicate with friends or family away from us, but also while working. Free instant messaging for companies can significantly facilitate the flow of information between employees, and thus contribute to greater efficiency of the entire team.

Intercom

This live chat software is great for building reliable customer relationships via messages and chats. By offering live chat widgets that can be automated with your own workflows, this product can help you grab your customers’ attention and provide them with high-quality support. File voice chat application is great for communicating with employees, while intercom is the best option for interacting with customers across all channels from one dashboard.

LiveChat

The best thing about this chat software is that it collects all inquiries and messages in one inbox so that customer service representatives can respond and provide assistance in the shortest possible time. LiveChat offers automated chatbots and customizable forms to qualify potential customers. Besides, you can categorize your customers based on their behavior on the website or other factors.

Sendinblue

Sendinblue is a powerful marketing and customer service software that includes numerous useful tools for marketing, live chat, messaging, landing pages, and more. Use this software to change the look of your chat: you can customize the colors, add your company name and logo. Besides, the process of adding a chat to the website is quite simple: just copy the code snippet and put it in the header of the website.

LiveAgent

LiveAgent is a universal tool that ensures effective customer service. It includes a live chat feature and is arguably the best live chat software when it comes to managing multiple social networks simultaneously. The software offers numerous automatic options for assigning certain queries to a specific manager and categorizing clients.

ChatBot

ChatBot is the best live chat software for small businesses. By using automated chatbots, this software can effectively promote your business and increase sales. Besides, ChatBot has a user-friendly drag-and-drop interface for customizing the chatbot. There is also a great collection of templates for a variety of industries including e-commerce, sex chat bot, packaging, coffee shops, recruiting, and more.

With this software, you will get a handy helper for your shop platforms, websites and even instant messaging. The visual scenario builder is used to monitor customer behavior in order to build effective interaction. ChatBot allows you to generate messages with various functions, such as images, gifs, etc. Communication with customers can be greatly improved by means of detailed reports and analyzes.

JivoChat

JivoChat allows you to interact with potential or existing customers via live chat. Many customer service representatives consider this product to be the best live chat software for its convenience of use. First of all, you can manage all your tickets from one window. Other useful options include the Departments feature for team building and automatic proactive messaging. Besides, the software can work with many popular services including Slack, Weebly, WordPress, Wix, Pipedrive, Zapier, Shopify etc. You can use the live chat widget on any gadget, browser or operating system.

Chaport

Chaport is a great tool that offers a free plan to use widgets on unlimited websites. Besides, you get various options to customize the chat by changing the color, text and photo of the operator. You can try out Chaport functionality through web, desktop or mobile applications. By offering basic reporting and analysis functions, the software can generate detailed reports.

Smartsupp

Smartsupp is a customer communication tool that provides a wide range of interaction options via live chat, email and Facebook Messenger. Use this software to personalize automated messages as well as customize your chat by adding company colors and employee photos. Smartsupp is a great software for tracking and recording user sessions on a website. Its functionality also includes following Google Analytics chat dialogs to see how well you are doing.

Zendesk Chat

Zendesk is a sales and customer service tool that you can start using within hours of signing up. Chat is easy to set up and users can benefit from artificial intelligence and competition tips. Zendesk allows macros to be used for frequently asked questions.

By using this software, you can offer your customers high-quality support via live chat, email, social networks and telephone. In addition, the developer offers one of the best customer service software that can be found on the market today. The most attractive thing about Zendesk is that it is easy to use and configure. Even a person without prior knowledge will not experience any difficulties while working with this website chat app.

Freshchat

Freshchat is a great tool for real-time conversations with customers using AI-based agents or bots. The software also offers other advantages such as client timeline views, live profiles, and customizable bots for automatic dialogues. Besides, Freshchat works well with various websites and platforms including eCommerce website builders.

The intelligent chat routing feature makes Freshchat the ultimate live chat software. It is used for easy and effective interaction with customers. You can designate special roles and add-ons, as well as manage the work of each manager. In addition, it is developed based on a multi-level data security model, ensuring solid data security for each client.